Return & Refund Policy

At Vellevita, your satisfaction matters to us. If something isn't right with your order, we're here to make it easy to fix. Please read through the details below so you know exactly what to expect.

30-Day Return Window

You have 30 days from the date you receive your item to request a return.

To start a return, simply email us at support.vellevita@gmail.com with your order number and a short description of the issue — our team will guide you through the next steps.

Return Eligibility

To qualify for a return, your item must be:

• Unused and unopened, in its original condition
• In the original packaging
• Accompanied by proof of purchase (order confirmation or receipt)

For hygiene and safety reasons, opened or used supplement products cannot be accepted for return unless they arrived damaged or defective.

Damaged, Defective, or Incorrect Items

We know how frustrating it is to receive something that isn't right. Please inspect your order as soon as it arrives, and if you notice any damage, a defect, or the wrong item, contact us right away at support.vellevita@gmail.com with:

• Your order number
• A clear photo of the item and packaging
• A brief description of the issue

Once we review your claim, we'll let you know if it's approved and arrange a replacement or refund promptly.

Exchanges

We currently don't offer direct exchanges. The quickest way to get the item you want is to return your original item, and once your return is approved, place a new order for the correct product.

European Union — 14-Day Cooling-Off Period

If your order is being shipped within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without needing to justify it. To qualify, the item must be unworn/unused, in its original packaging, and accompanied by your receipt or proof of purchase.

Refunds

Once your return or claim is approved, we'll process your refund to your original payment method. Refunds are typically issued within a few business days, though it can occasionally take a little longer for your bank or card provider to post it to your account.

If more than 15 business days have passed since your return was approved and you still haven't seen your refund, please reach out to us at support.vellevita@gmail.com and we'll look into it right away.

A Few Important Notes

• Shipping address: Please double-check your shipping address at checkout. We're unable to cover reshipment costs for orders returned due to an incorrect or incomplete address, or for packages that go unclaimed.
• International orders & customs: Customers are responsible for any customs duties, taxes, or import regulations in their country. We're unable to issue refunds for packages held or rejected by customs.
• Order already in production: Once an order has moved into processing, we may not be able to cancel or modify it, as it's already being prepared for shipment.
• Change of mind: Since our products are made fresh to order, we're unable to accept returns simply due to a change of mind — but if anything about your order feels wrong, please reach out. We're always happy to help find a fair solution.

Questions?

We're a small, friendly team and we want you to feel good about shopping with us. If anything is unclear or you just want to check on the status of a return, email us anytime at support.vellevita@gmail.com — we'll get back to you as soon as we can