Shipping Policy
Thank you for shopping with Vellevita! Please review the information below to understand how your order will be processed and delivered.
Order Processing Time
All orders are processed within 1–5 business days before they ship. Once your order has shipped, you will receive a confirmation email with tracking information.
Where We Ship From
All Vellevita products are shipped from our U.S. fulfillment centers.
Domestic Shipping (United States)
| Shipping Method | Estimated Delivery Time | Carrier |
|---|---|---|
| Regular | 2–4 business days | USPS Ground Advantage |
| Express | 1–3 business days | USPS Priority |
Please note: We are currently unable to ship to Alaska and Hawaii.
| Order Weight | Regular | Express |
|---|---|---|
| Up to 0.5 lbs | $5.29 | $9.99 |
| 0.51–0.75 lbs | $6.19 | $11.99 |
| 0.76–1 lb | $7.49 | $12.49 |
| 1.01–2 lbs | $9.99 | $17.99 |
| 2.01–3 lbs | $12.49 | $21.99 |
| Each additional lb | +$1.99 | +$4.49 |
International Shipping
We currently ship internationally via FedEx, with typical delivery in 3–5 business days, depending on destination and customs processing.
| Zone | Countries |
|---|---|
| Zone 1 | Canada |
| Zone 2 | Belgium, Denmark, Finland, France, Iceland, Italy, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Portugal, Sweden, United Kingdom |
| Zone 3 | Australia, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Hungary, Indonesia, Latvia, Lithuania, Macau, New Zealand, Philippines, Poland, Romania, Slovakia, Slovenia, South Korea, Thailand, Vietnam |
| Order Weight | Zone 1 | Zone 2 | Zone 3 |
|---|---|---|---|
| Up to 1 lb | $19.00 | $20.00 | $25.00 |
| 1.01–2 lbs | $20.00 | $21.00 | $27.00 |
| 2.01–3 lbs | $22.00 | $24.00 | $32.00 |
| 3.01–4 lbs | $24.00 | $27.00 | $37.00 |
| Each additional lb | +$5.50 | +$6.00 | +$8.00 |
Customs, Duties & Import Taxes
All international orders are shipped Delivery Duties Unpaid (DDU). This means customs duties, import taxes, or brokerage fees — if applicable — are the responsibility of the customer and are collected upon delivery, not at checkout. These charges vary by country and are outside of our control.
United Kingdom customers: Orders shipping to the UK may require an EORI number for customs clearance. If your order is placed on hold for this reason, our support team will reach out with instructions.
Please note: Some products may be restricted or prohibited in certain countries. It is the customer's responsibility to check local import regulations before ordering. Orders refused or seized by customs due to such restrictions are not eligible for a refund.
Delays
While we and our carriers work to meet the estimated delivery windows above, shipping times are estimates and not guaranteed. Delays can occur due to customs processing, carrier disruptions, weather, or high order volumes, and are outside of our control.
Order Tracking
Once your order ships, you'll receive a tracking number by email so you can follow your package's progress.
Damaged, Lost, or Incorrect Orders
If your order arrives damaged, you receive the wrong item, or your package appears lost in transit, please contact us at support.vellevita@gmail.com within 14 days of the expected delivery date, and we'll make it right.
Questions?
If you have any questions about your order or this policy, reach out to us at support.vellevita@gmail.com.
This policy applies to all orders placed through vellevita.com.